Question 1

In which stage of the Value Flow Analysis should “Customer satisfaction (%)” be monitored?

Options :

A : Output

B : Process

C : Input

D : Outcome

Answer: D

Question 2

Which of the following statements is not a component of a performance management system?

Options :

A : KPI documentation form

B : Dashboard

C : Organizational chart

D : Scorecard

Answer: C

Question 3

At what stage in the KPI implementation project should KPIs be linked to rewards?

Options :

A : Never

B : It should be done in conjunction with the rewards and recognition program coordinated by HR

C : Immediately, upon activation

D : Within 12 months of implementation

Answer: B

Question 4

Which of the following is an efficiency KPI?

Options :

A : Cost per delivered order ($)

B : Production output (#)

C : Employee satisfaction (%)

D : None of the answers

Answer: A

Question 5

Which of the following statements is true?

Options :

A : Cascading objectives from organizational to departmental level can only happen by using the same objectives at the lower level

B : None of the answers

C : Cascading objectives to lower levels can happen by using the same objectives and by identifying specific objectives that can support those corporate objectives

D : Cascading stops at team level; there is no relevancy to cascade down to individual level

Answer: C

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