Question 1

Which actions are required to allow contract management in SAP Service Cloud? Note: There are 2correct answers to this question.

Options :

A : Activate Service Contract Management in scoping

B : Activate Create Contracts in the Detail view

C : Use fine-tuning to manage the numeric range for contracts

D : Use fine-tuning to activate Service Contract Management

Answer: A,D

Question 2

Which fields can be used to maintain service levels? Note: There are 2correct answers to this question.

Options :

A : Due Date

B : Custom fields

C : Priority

D : Category

Answer: A,C

Question 3

Which element do you need to maintain to use maintenance plans?

Options :

A : Scoping

B : Fine-tuning

C : Condition attribute

D : Installed base

Answer: D

Question 4

Which actions are prerequisites to implement registered products? Note: There are 2correct answers to this question.

Options :

A : Activate status schema for functional locations

B : Create customer records

C : Activate registered products in scoping

D : Create an installed base

Answer: C,D

Question 5

Which category types can be used when creating a Service Catalog? Note: There are 3correct answers to this question

Options :

A : Process category

B : Warranty category

C : Maintenance category

D : Incident category

E : Cause category

Answer: A,B,C

Online C_C4H51_2405 Practice Test - Free Sample Exam Questions