Question 1

Which actions are prerequisites to utilize registered products? Note: There are 2 correct answers to this question.

Options :

A : Activate the service in the business role

B : Create customer records

C : Create numeric ranges for customers

D : Create an installed base

Answer: A,D

Question 2

Which of the following objects can be displayed in the Entities facet of the Customer Hub screen? Note: There are 2 correct answers to this question.

Options :

A : Maintenance plan

B : Service orders

C : Cases

D : Registered products

Answer: C,D

Question 3

Which of the following parameters can be maintained by the administrator when configuring a new e-mail channel? Note: There are 3 correct answers to this question.

Options :

A : Channel type

B : Mashup service

C : Channel e-mail ID

D : Case type

E : Default account

Answer: A,C,E

Question 4

Which of the following account types can be used in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

Options :

A : Contacts

B : Channel partners

C : Groups

D : Individual customers

Answer: A,D

Question 5

You cannot access cases in SAP Service Cloud Version 2. What could be the reason?

Options :

A : Access to the Case app is NOT enabled for the business user.

B : Access rights are directly assigned to the business user.

C : The employee is not assigned to the correct business role.

D :

Answer: A,C

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