Question 1

How can end users access the Customer Hub screen in Agent Desktop? Note: There are 2 correct answers to this question.

Options :

A : Manually by performing a customer identification via Agent Desktop

B : Manually by navigating into the Customer Hub app from the menu

C : Automatically when an incoming phone call from a known customer is accepted

D : Automatically when there is an incoming phone call

Answer: A,C

Question 2

You want to assign employees to multiple organizational units. Which action needs to be performed to achieve this?

Options :

A : Assign employees directly to different organizational objects.

B : Enable the Primary flag in the organization unit.

C : Acquire an additional license for the required add-on.

D : Assign the employee at company level.

Answer: A

Question 3

Which tool can you use to rename the cases facet?

Options :

A : Adaptation tool

B : Workflow with action type field update

C : Language adaptation tool

D : Page layout

Answer: C

Question 4

Which of the following elements are mandatory to create a new product? Note: There are 2 correct answers to this question.

Options :

A :

Product group

B : Price

C :

Sales area data

D : Unit of measure

Answer: A,D

Question 5

Which of the following standard charts are available in the All Cases worklist? Note: There are 3 correct answers to this question

Options :

A : Cases by Source/Channel

B : Cases by Priority

C : Cases by Category

D : Cases by SLA

E : Cases by Service Team

Answer: A,B,C

Online C_C4H56_2411 Practice Test - Free Sample Exam Questions