Question 1

Which action should an administrator take to get a system bug fixed within SAP Service Cloud Version 2?

Options :

A : Implement the provided hotfix number

B : Create an incident

C : Send an e-mail to SAP Cloud Support

D : Report an issue via case

Answer: B

Question 2

Which actions are prerequisites to utilize registered products? Note: There are 2 correct answers to this question.

Options :

A : Activate the service in the business role

B : Create customer records

C : Create numeric ranges for customers

D : Create an installed base

Answer: A,D

Question 3

What steps are required to convert incoming emails into cases? Note: There are 2 correct answers to this question.

Options :

A : Enable the email channel within the CTI configuration.

B : Create an email channel for the object type Cases and enter the default case type to be used.

C : Define the default email template for incoming enquiries.

D : Create and activate a case type.

Answer: B,D

Question 4

For which objects can you utilize categories in service catalogs? Note: There are 2 correct answers to this question.

Options :

A : Tasks

B :

Phone calls

C : Cases

D :

Registered products

Answer: A,C

Question 5

Which elements are used to calculate the due dates defined in Service Level Agreements? Note: There are 2 correct answers to this question.

Options :

A : Service contract

B : Working calendar

C :

Maintenance plan

D :

Operating hours

Answer: B,D

Online C_C4H56_2411 Practice Test - Free Sample Exam Questions