Question 1

For which objects can you utilize categories in service catalogs? Note: There are 2 correct answers to this question.

Options :

A : Tasks

B :

Phone calls

C : Cases

D :

Registered products

Answer: A,C

Question 2

Which of the following account types can be used in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

Options :

A : Contacts

B : Channel partners

C : Groups

D : Individual customers

Answer: A,D

Question 3

Which services can be added to a business role? Note: There are 2 correct answers to this question.

Options :

A : Maintenance plan

B : Installed base

C : Warranty

D : Measurements

Answer: B,D

Question 4

Which of the following objects can be displayed in the Entities facet of the Customer Hub screen? Note: There are 2 correct answers to this question.

Options :

A : Maintenance plan

B : Service orders

C : Cases

D : Registered products

Answer: C,D

Question 5

You want to control the access of fields in SAP Service Cloud Version 2. Which element can help you implement the business need?

Options :

A : Determination rule

B : Approval

C : Case routing

D : Page layout

Answer: D

Online C_C4H56_2411 Practice Test - Free Sample Exam Questions