Question 1

For which of the following steps in the service call lifecycle is the dispatcher typically responsible? Note: There are 2 correct answers to this question.

Options :

A : Set the service call to Technically Completed.

B : Set the service call to Finished.

C : Release the assignment.

D : Perform the activity checkout.

Answer: B,C

Question 2

Which of the following is a mandatory field when you create a Smartform template?

Options :

A : Version

B : Label

C : Description

D : Category

Answer: D

Question 3

What is one of the main use cases for a Smartform?

Options :

A : Provide smart progress feedback to the dispatcher.

B : Generate a list of service team availability.

C : Capture customer feedback.

D : Provide a script for service execution.

Answer: D

Question 4

As an administrator, you want to send automatic notifications to your technician when you are finished modifying the approval status of an effort item related to your technician's service call. Which company setting will you activate within the administration module?

Options :

A : CoresSystems.Mobile.ApprovedEffortsModificationAllowed

B : CoreSystems.CoresystemsFSM.DL.Notifications.Enabled

C : CoreSystems.CoresystemsFSM.Mobile.

D : PushNotifications.ActivityChanges.En

Answer: A

Question 5

Your customer has integrated SAP Field Service Management with SAP S/4HAN How can they achieve a working service process flow?

Options :

A : Create the service request in SAP Field Service Management, dispatch and execute in SAP Field Service Management, and then send the service confirmations to SAP S/4HANA.

B : Create the service request in SAP Field Service Management, dispatch and execute in SAP S/4HANA, and then send the service confirmations to SAP Field Service Management.

C : Create the service request in SAP S/4HANA, dispatch and execute in SAP Field Service Management, and then send service confirmations to SAP S/4HANA.

D : Create the service request in SAP S/4HANA, dispatch and execute in SAP S/4HANA, and then send service confirmations to SAP Field Service Management.

Answer: C

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